Wen Sehran | Privacy Policy

The short version

You can browse wensehran.com without giving us your name or number.
If you register, request ticket access or message us on WhatsApp, we keep your name, phone number and what you sent us, and we may message you on WhatsApp about events. Reply STOP at any time and we stop.
Complaints and invitation requests are sent by you, from your own WhatsApp. The website itself does not store them.
We use the Meta Pixel and a simple visit counter of our own. We do not sell personal information.
Wen Sehran connects its own TikTok, YouTube, Instagram and Facebook accounts to publish its own content. Visitors are never asked to connect theirs.

01WHO WE ARE

Wen Sehran (“Wen Sehran”, “we”, “us”) is a nightlife guide for Lebanon and the region, at wensehran.com, active since 2018. The site is operated by Wen Sehran Tonight, in Beirut, Lebanon. We are responsible for the personal information described in this policy.

This policy covers wensehran.com, the business portal at wensehran.com/business, our WhatsApp number and the tools we use to publish Wen Sehran content on social networks. Websites we link to, such as ticketing websites, venues and social networks, have their own privacy policies.

02INFORMATION YOU GIVE US

Visitor registration

When you first visit, a short window may ask for your birthday to confirm you are 18 or over. Your birthday stays in your browser and is not sent to us; we only receive a yes that you confirmed you are an adult. If you then register, we receive:

whether you are here for the nights or you create them (a venue, organizer or event team);
your full name and phone number;
your Instagram username, if you choose to give it;
for business visitors, your role and the name of your club, venue or event.

The form tells you that by registering you agree to be contacted on WhatsApp about events. We record that agreement together with the date and the wording you saw. You can skip the form; we then hide it on your device for 7 days.

Ticket access

For some featured events, before we send you to the ticketing website we ask for your full name, phone number and a confirmation that you meet the event’s minimum age. We save these with the event you chose. The form tells you that you agree to be contacted on WhatsApp about this and similar events. Buying the ticket happens on the ticketing website, not on Wen Sehran; we do not receive your payment details.

Messages you send us on WhatsApp

When you write to our WhatsApp Business number, we receive your WhatsApp number, your WhatsApp profile name and the content of your messages, including photos, voice notes, documents, locations or contacts you choose to send. We keep the text of messages and their delivery status. Files stay on WhatsApp’s servers; we keep only a reference so we can open them while WhatsApp still has them. Our WhatsApp number is +961 70 220 191.

Complaints and invitation requests

The complaints form and the invitations form do not send anything to our servers. They prepare a WhatsApp message on your device (club, visit date, phone, number of people, rating, complaint and proof for a complaint; name, Instagram account and date of birth for an invitation request). Nothing is sent until you press Send in WhatsApp. Files you choose on the complaints page are not uploaded by the website; you attach them yourself in the chat. Once you send the message, it is handled like any other WhatsApp message to us.

Event search assistant

If you type a question into the event search, your question (up to 400 characters) is processed to find matching events, as explained in section 9. We do not save your question.

Business accounts

Venues and organizers we invite to the business portal have an account with their email address, name, business and permissions. We store a protected one way code of the password, never the password itself, along with sign in times and failed sign in attempts.

03INFORMATION COLLECTED AUTOMATICALLY

Our own visit counter

Our pages report which page was opened, the website you came from, and what kind of link you tapped (for example WhatsApp, phone, Instagram, booking or ticket). To count unique visitors, our server combines your network address and browser type with a random value that changes every day and turns them into a one way code. These codes are deleted after 2 days. What we keep longer is only totals per page, day, hour, country and device type, which are deleted after about 400 days. This counter uses no cookies.

Remembering whether you registered

So that we do not show the registration window again, our server stores a one way code made from your network address and browser type, with whether you registered or skipped and when.

Approximate location

Our hosting provider tells our server your approximate country and city based on your network address. We use it, without storing it, to show nearby venues first. We never ask for your device’s precise location. When you tap into a phone number field, your browser asks the service ipapi.co for your country calling code so we can fill in the right prefix; ipapi.co receives your network address for that request.

Pages shared privately with partners

Some pages are shared only by private link with business partners. When one of them is opened, we record the time, a one way code of the network address, the browser type and the approximate country, region and city.

Booking taps

We count how many times the booking buttons on an event are tapped, per event and per day. These are totals only and say nothing about who tapped.

Hosting logs

Like any website, the servers of our hosting provider, Cloudflare, process technical information such as network address, browser type and requested page to deliver and protect the site. Cloudflare Web Analytics also counts page views for us without cookies and without identifying you.

04COOKIES AND BROWSER STORAGE

We use a small number of cookies and browser storage items. You can delete them at any time in your browser settings.

Meta Pixel cookies (such as _fbp and _fbc)Set by Meta, or by us in Meta’s format when you arrive from a Facebook or Instagram link. Used to measure visits that come from Meta ads and to show relevant ads. The _fbc cookie we set lasts 90 days.

ws-langA cookie that carries your language choice, English or Arabic. Lasts 10 minutes. The choice is then remembered in your browser storage.

ws_businessKeeps a business portal user signed in. Secure and not readable by scripts. Lasts 12 hours.

Sign in cookies for our teamOur editing tools are protected by Cloudflare Access, which sets its own cookies for our team members only.

Registration and skipBrowser storage that remembers you registered, or that you skipped the form for 7 days.

Country and languageBrowser storage that remembers the country and language you chose.

Event list and displayBrowser storage that keeps a copy of the public event list and a display order so pages load faster.

Phone prefixRemembers your country calling code until you close the tab.

Offline copyA service worker keeps a copy of public pages on your device so the site opens quickly and works on a weak connection.

You can limit how Meta uses information from websites in your Facebook or Instagram settings, for example at facebook.com/adpreferences.

05HOW WE USE INFORMATION

To run the guide: show events, venues, the cocktail of the day, nearby venues and your language.
To give ticket access and to know who asked for which event.
To contact you on WhatsApp about events, invitations, free tickets and offers you agreed to hear about, and to answer your messages, bookings, complaints and invitation requests.
To understand our audience with visit totals and to measure Meta ads.
To work with venues and organizers who run the events you asked about (see section 7).
To publish Wen Sehran content on our own social accounts (see section 8).
To keep the site safe: limit abuse, block automated traffic and keep a record of changes made by our team.

Where a law requires a legal basis, we rely on your consent (WhatsApp messages, the Meta Pixel where consent is required), on taking the steps you asked for (registration, ticket access, answering you), and on our legitimate interest in running and protecting a free nightlife guide (visit totals, security). You can withdraw consent at any time.

06WHATSAPP MESSAGES AND OPTING OUT

We send WhatsApp messages through the WhatsApp Business Platform provided by Meta. Marketing messages go only to people who agreed to be contacted, such as people who registered or requested ticket access, and by default we do not message the same person again within 7 days.

To stop, reply STOP (or unsubscribe, stop messages, no more, or الغاء or توقف) to any of our messages. Your number is added to our opt out list straight away, and every campaign checks that list again just before each message is sent. If you block or stop marketing messages from us inside WhatsApp, we record that too. We keep your number on the opt out list so that we keep respecting your choice.

Our team sees your conversation in our inbox, together with labels we add (for example booking or complaint) and private notes.

09AI FEATURES

We use AI models run by Cloudflare (Workers AI) in two places that can involve your information:

Event search: your question is sent to the model only to work out the date, place and type of event you mean. The answer comes from our own event listings.
Reply suggestions for our team: when a team member asks for a suggested reply in our WhatsApp inbox, the latest messages of that conversation are sent to the model to draft an answer. A person reviews every reply before it is sent.

We do not use your messages to train our own models.

10HOW LONG WE KEEP INFORMATION

Daily visitor codes from the visit counter: 2 days. Visit totals: about 400 days.
Business portal sign in sessions: 12 hours.
Social connection keys: until the account is disconnected.
Registrations, ticket access requests and contacts, in our database and Google Sheet: 6 months after your last activity, then deleted.
WhatsApp conversations: 6 months after the last message, then deleted.
Registration status codes and private page view records: 6 months, then deleted.
Opt out list: kept for as long as we send WhatsApp messages, so we can keep honouring STOP.

We may keep information longer if the law requires it or to resolve a dispute. You can ask us to delete your information sooner (section 13).

11SECURITY

Our database and tools run on Cloudflare. Our editing tools are protected by Cloudflare Access and open only to approved team members (our own staff and marketing team), and every change they make is recorded. Business portal passwords are stored only as protected one way codes, and accounts lock for 15 minutes after 5 failed attempts. Social access keys are encrypted. Forms accept requests only from wensehran.com. No system is perfectly secure, so please do not send payment card details or passwords in forms or messages.

12YOUR CHOICES AND RIGHTS

Stop WhatsApp messages: reply STOP.
Skip registration: the site works without it.
Cookies and storage: clear them in your browser, and manage Meta ad settings in your Meta account.
Access, correction, deletion, objection: you can ask what we hold about you, ask us to correct or delete it, or object to how we use it. Depending on where you live, you may also have the right to a copy in a portable format, to restrict use, and to complain to your data protection authority.

Send requests to [email protected] or on WhatsApp. We may ask you to confirm the phone number involved so we only share data with its owner. We reply within 30 days.

13DELETING YOUR DATA

To delete the information we hold about you, including registrations, ticket access requests, contact details and WhatsApp conversations:

email [email protected] with the subject “Delete my data”, or send “Delete my data” to us on WhatsApp;
include the phone number you used with Wen Sehran.

We will delete your details from our database, our inbox and our Google Sheet, and confirm when it is done. We keep only your number on the opt out list if you asked us to stop messaging you, so that we never message you again. This also applies to any information we received through Facebook, Instagram, TikTok or Google.

14AGE

Wen Sehran is only for adults aged 18 and over. Some events set a higher minimum age, which is shown before ticket access. We do not knowingly collect information from anyone under 18. If you believe a minor has given us information, contact us and we will delete it.

15WHERE INFORMATION IS PROCESSED

Wen Sehran is run from Lebanon. Our service providers, including Cloudflare, Google and Meta, may process information on servers in other countries, including the United States and the European Union.

16CHANGES TO THIS POLICY

We will update this page when our practices change and change the date at the top. If a change is significant, we will make it clear on the site before it applies.

17CONTACT

Questions about privacy or your data:

Email: [email protected]
WhatsApp: +961 70 220 191
Post: Wen Sehran Tonight, Beirut, Lebanon